What is a Patient Centered-Medical Home?
- A system of care in which a team of health professionals work together to provide all of your health care needs.
- The patient is the center of care and the most important part of the team.
- Helps to improve communication through patient portal, electronic medical record, ability to communicate with other health care providers electronically, and care coordination when you call the office.
Who is on the Patient Centered-Medical Home team?
- You are the center of your team.
- Your primary care provider leads the team.
- Nurses, medical assistants, patient care representatives, social workers, pharmacists, physical therapists, health educators, specialists, and medical facilities are also part of the team.
How does the Patient Centered-Medical Home benefit me?
- We explain your options of care and help you make decisions.
- We help you obtain the appointments you need with us and with other offices/specialties.
- We learn your health history and help you understand your condition or problem.
- We are available when you need us. You can communicate with us by phone, patient portal or during an appointment. We have a provider available 24 hours per day, 7 days per week, if you have an urgent issue. If you have an emergency, please call 911.
- We help coordinate your care. We assist in finding specialists, obtaining appointments, and sending your health history to them prior to the appointment.
How do I get the most from a Patient Centered-Medical Home?
WHAT YOU CAN DO:
- Be in charge of your health.
- Ask questions about your care.
- Learn about your condition.
- Follow your provider’s instructions.
- Tell us when you don’t understand something or are upset about something.
- Tell us if you have been to the emergency room, hospital or another provider.
- Tell us about any changes in your condition and bring a list of all your medications/supplements to each appointment.
WHAT YOUR CARE TEAM WILL DO:
- We will get to know you and update your records when you come in for a visit.
- We will listen to your questions, concerns and fears.
- We will communicate clearly with you and answer any questions you may have.
- We will provide you with information about services in the community that may help you to learn more about your condition and stay healthy.
- We will coordinate your care across all settings including specialists, behavioral health, hospitals, rehabilitation centers, and other facilities.