About Your Bill

Please note: You may now view your statements as well as pay your bill via our portal using all browsers.

In order to support a green environment, patients who have a portal account will no longer be mailed paper statements.  Please call our office if you need a paper statement sent to you.

Click “Pay Your Bill”  (above) to make a payment without logging into your patient portal. Please note you will not have access to your account balance or your  statement. When you click this button, you will be redirected to a non-CMA website to enter payment information.

About your bill

We understand that physician billing can be very confusing. We’re here to walk you through the process, to answer your questions, and to help in any way we can. If you phone us, you will reach experienced and friendly people who want to help you find the information you need. We understand that when you are ill or injured, recovery and healing are your first priorities. We know it is easy at times like this to forget, or be overwhelmed, by the business side of medical care. We are here to assist you in the process of settling your bill.

We give equal access to excellent care regardless of insurance type. When you check in for your appointment, the person at the desk will ask you for all the information needed (or verify it, if your information is already there) to get you into the system. This includes contact information, insurance information if you are covered, and other necessary details.

Your bill will include all physician services, which includes office visits, tests, and procedures performed, received at any of our Cayuga Medical Associates locations in Tompkins, Cortland, and Schuyler counties. We accept cash, personal checks, and most major credit cards (Visa, Mastercard, and Discover). If your insurance policy requires a co-pay for your visit, that payment is required when you check in.  Please contact our office to arrange a payment plan or to apply for financial assistance.

Pricing for Your Medical Care
Since each individual patient is unique, please contact the Patient Billing Office at the office of your physician for information about any medical procedures. The average price for any procedure may vary based on pre-existing health conditions of illness, and the actual procedure performed.

If you are hospitalized, you will be billed separately. These may include charges from your surgeon, anesthesiologist, or radiologist. The pricing information we provide is based on the average charge for specific medical services. We’re unable to provide you with what your deductible, co-insurance, or co-pay will be and whether a procedure will be covered by your insurance. Please contact your insurance company directly for this information. The amount you will owe depends on your insurance plan. If you do not have insurance and need an estimate or cost of your services, please contact the patient billing office and that information will be provided to you.

To pay your bill by mail, please send the remittance portion of the bill and your check to:

Cayuga Medical Associates, PC
PO Box 250
118 E. Seneca Street
Ithaca, NY 14851-0250
Please include your account number on your check.

If you have questions regarding a bill you receive in the mail, please call us at 607-882-0010for help and explanations.

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