We understand that physician billing can be very confusing. We’re here to walk you through the process, to answer your questions, and to help in any way we can. If you phone us, you will reach experienced and friendly people who want to help you find the information you need. We understand that when you are ill or injured, recovery and healing are your first priorities. We know it is easy at times like this to forget, or be overwhelmed, by the business side of medical care. We are here to assist you in the process of settling your bill.
We give equal access to excellent care regardless of insurance type. When you check in for your appointment, the person at the desk will ask you for all the information needed (or verify it, if your information is already there) to get you into the system. This includes contact information, insurance information if you are covered, and other necessary details.
Your bill will include all physician services, which includes office visits, tests, and procedures performed, received at any of our Cayuga Medical Associates locations in Tompkins, Cortland, and Schuyler counties. We accept cash, personal checks, and most major credit cards (Visa, Mastercard, and Discover). If your insurance policy requires a co-pay for your visit, that payment is required when you check in.
Pricing for Your Medical Care
Since each individual patient is unique, please contact the Patient Billing Office at the office of your physician for information about any medical procedures. The average price for any procedure may vary based on pre-existing health conditions of illness, and the actual procedure performed.
If you are hospitalized, you will be billed separately. These may include charges from your surgeon, anesthesiologist, or radiologist. The pricing information we provide is based on the average charge for specific medical services. We’re unable to provide you with what your deductible, co-insurance, or co-pay will be and whether a procedure will be covered by your insurance. Please contact your insurance company directly for this information. The amount you will owe depends on your insurance plan. If you do not have insurance and need an estimate or cost of your services, please contact the patient billing office and that information will be provided to you.
If you have questions regarding a bill you receive in the mail, you may call our third-party billing company, Practice Resources, toll free at 866-310-2409, for help and explanations.